One of the most common issues that are reported are cold calls to clients from “Microsoft tech support” in an attempt to fix problems with their laptop or desktop. The “IT technician” will first ask you to visit a site to download remote connectivity software to gain access to your computer. Common sites are Ammyy V3, Ammyy V2, TeamViewer, and ShowMyPC. All four pieces of software allow another machine to access your computer directly, across the Internet, for all sorts of quite legal and useful reasons. But they also make it simple for a cold-caller from India to rule your computer by tricking you into giving him permission to do so.Once there they will be able to take control and install whatever they need to, convince you that you have problems,  and then attempt to charge you to fix what they have “found”. When you decline you computer will no longer function properly, ie, no internet, freezing etc.

In reality, Microsoft will never call you, as a consumer, to provide tech services directly with cold calling.

Here are a few tips to follow when in this situation:

  • Do not purchase any software or services that they are trying to sell.
  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Take the caller’s information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.
  •  Just hang up immediately when you feel insecure with the call.

Please visit our other posts that provide more information on anti-virus and malware prevention, and as always feel free to contact us if you need help!